Shipping & Returns
Free Worldwide Shipping — Our Advantage
| Region | Tracked Carrier | Typical Transit* | Cost |
|---|---|---|---|
| USA & Canada | USPS / Canada Post | 5 – 8 business days | Free |
| UK & EU | Royal Mail / DPD (DDP) | 6 – 10 business days | Free |
| Australia & NZ | AusPost / NZ Post | 7 – 12 business days | Free |
| Asia | SF Express / ePacket | 6 – 10 business days | Free |
| Rest of World | Local postal partner | 8 – 15 business days | Free |
*Transit times exclude weekends & public holidays.
Why we ship better: same-day dispatch on weekday orders placed before 14:00 PST, carbon-neutral logistics, impact-resistant shoe boxes, and full end-to-end tracking.
Disclaimers: Delivery estimates can lengthen because of customs inspections, severe weather, holiday congestion, labour strikes, health emergencies or other force-majeure events. We do not cover indirect losses (e.g., missed events) caused by late delivery.
14-Day No-Questions-Asked Returns
Return any eligible footwear within 14 calendar days of delivery for any reason.
Condition requirements
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Unworn, unaltered and in resellable condition.
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All original packaging (shoe box, dust bag, inserts) intact.
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Proof of purchase (order # or receipt) included.
Email [email protected] for a Return Merchandise Authorisation (RMA) before shipping the parcel back.
Buyer-Paid Return Shipping
Customers pay return postage. Use a tracked & insured service; lost uninsured parcels cannot be refunded.
Refund Route & Timing
| Checkout Method | Refund Credited To | Store Processing Time | Provider / Bank Posting Time |
|---|---|---|---|
| Visa / MasterCard / AmEx | Same card | ≤ 3 business days | Usually < 14 days |
| PayPal | Same PayPal account | ≤ 3 business days | PayPal posts within 14 days; 30 days where local law requires (e.g., DE, FR) |
| Apple Pay / Google Pay | Linked funding card | ≤ 3 business days | Usually < 14 days |
| Klarna / Afterpay | BNPL account | ≤ 3 business days | Provider adjusts instalments |
Refunds always return to the original payment channel; rerouting is not possible.
Return & Refund Workflow
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Request RMA: email [email protected] within 14 days of delivery.
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Pack shoes securely in original box; write the RMA on the outside.
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Ship via tracked, insured courier; email us the tracking number.
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Inspection: 1 – 2 business days after arrival.
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Refund issued per Section 4; confirmation email sent.
Supported Payment Methods
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, UnionPay and most major debit/credit cards.
Supported Currencies
Checkout available in EUR,GBP,USD,etc. and other major currencies. Your bank may apply its own conversion fee when paying in a non-native currency.
By completing a purchase you agree to the terms above. We may update this policy without prior notice; the version shown at checkout governs your order.