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Terms Of Service

​​ Effective Date: 2025-06-10

Welcome to Heelsresearch (“we,” “us,” or “our”), a global leader in premium footwear design and retail. These Terms of Service (“Terms”) govern your use of our website (heelsresearch.com), mobile applications, social media platforms, and any other digital or physical services we provide (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

​​1. Overview​​

Heelsresearch is dedicated to delivering high-quality footwear, including Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges, alongside exceptional customer service. These Terms outline the rights, responsibilities, and limitations governing your interactions with us, including purchases, returns, and communications.

​​2. User Obligations​​

To use the Services, you must:

  • Provide accurate, current, and complete information (e.g., name, address, payment details) during registration or purchases.
  • Maintain the security of your account credentials (e.g., passwords) and notify us immediately of any unauthorized access.
  • Use the Services lawfully, without violating applicable laws, infringing intellectual property rights, or engaging in fraudulent or abusive behavior (e.g., reselling restricted items, submitting false reviews).

​​3. Orders & Payments​​

​​a. Order Acceptance​​

We reserve the right to refuse or cancel orders for reasons including (but not limited to) product unavailability, pricing errors, or suspected fraud. You will receive a confirmation email once your order is processed.

​​b. Payment Methods​​

We accept major credit/debit cards, PayPal, and other payment methods listed on our website. For PayPal transactions, payment is processed immediately upon order confirmation.

​​c. Prices & Taxes​​

All prices are in EUR,GBP,USD,etc. and include taxes (if applicable) as required by local laws. Additional shipping costs (if any) are displayed before checkout.

​​4. Returns & Refunds​​

Heelsresearch is committed to customer satisfaction. Please review our refund policy carefully:

​​a. 14-Day Unconditional Return Window​​

You may return unworn, unused, and resalable products (with original tags, packaging, and accessories intact) within ​​14 days of delivery​​ for a full refund. Exceptions include:

  • Customized or made-to-order items (e.g., personalized heels via our AI tool).
  • Promotional items (e.g., limited-edition collaborations with discounts >50%).
  • Intimate apparel or items marked “final sale” at checkout.

​​b. Return Process​​

To initiate a return:

  1. Contact our customer support team via email ([email protected]) or chat to request a return authorization number (“RAN”).
  2. Repackage the item securely in its original packaging (or a similar protective covering).
  3. Ship the item to the address provided by our team. You are responsible for all return shipping costs (see Section 4.d).

​​c. Refund Eligibility & Timing​​

  • Once we receive and inspect the returned item (typically within 3–5 business days of delivery), we will process your refund.
  • ​​Refund to Credit/Debit Cards​​: Refunds will be credited to your original payment method within ​​14 business days​​ of processing.
  • ​​Refunds via PayPal​​: Refunds will be issued to your PayPal account within ​​14 business days​​ of processing. Note: In regions where local laws require longer timelines (e.g., the EU), refunds may take up to 30 business days.

​​d. Shipping Costs for Returns​​

Buyers are responsible for all return shipping fees. We recommend using a trackable shipping service to avoid delays.

​​5. Intellectual Property​​

  • All content on the Services (e.g., text, images, logos, trademarks like Heelsresearch) is the exclusive property of Heelsresearch or its licensors and is protected by copyright, trademark, and other laws.
  • You may not reproduce, modify, distribute, or display our content without prior written consent.

​​6. Disclaimers & Limitations of Liability​​

  • ​​Product Descriptions​​: We strive to provide accurate product details, but images may not reflect exact colors or sizes, and specifications may vary slightly by region.
  • ​​Third-Party Content​​: The Services may include links to third-party websites (e.g., social media, payment processors). We are not liable for their content, privacy practices, or availability.
  • ​​Force Majeure​​: We are not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, pandemics, government restrictions).

​​7. Liability Limitation​​

To the maximum extent permitted by law, Heelsresearch shall not be liable for:

  • Indirect, incidental, or consequential damages (e.g., lost profits, emotional distress) arising from your use of the Services.
  • Any errors or omissions in product information, pricing, or availability.

​​8. Termination​​

We reserve the right to suspend or terminate your access to the Services immediately if you violate these Terms or engage in fraudulent activity. You may also terminate your account at any time by contacting customer support.

​​9. Governing Law & Dispute Resolution​​

  • These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong”).
  • Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in Hong Kong in accordance with the Hong Kong International Arbitration Centre (HKIAC) rules, unless otherwise required by mandatory local law.

​​10. Miscellaneous​​

  • ​​Modifications​​: We may update these Terms periodically. Changes will be posted on our website and communicated via email. Your continued use of the Services constitutes acceptance of the revised Terms.
  • ​​Severability​​: If a provision of these Terms is invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • ​​Entire Agreement​​: These Terms supersede all prior agreements or understandings between you and Heelsresearch.

​​Contact Us​​

For questions about these Terms, please contact:

  • Email: [email protected]
  • Mailing Address: 1280 HIGHWAY 315 BLVD,WILKES BARRE,PA 18702
  • Phone: 1-306-8276520

Thank you for choosing Heelsresearch. We value your trust and are committed to upholding the highest standards of service.